Office of Information Technology


FAQs

If your question is not answered below give us a call at x7033

HOURS:

Need Help?
If you experience any problems, you can e-mail OIThelpdesk@franciscan.edu or call the Computer Help Desk at extension 7033. The Computer Help Desk is staffed from:

Monday - Thursday:  8:00 A.M. - 8:00 P.M.
Friday: 8:00 a.m - 4:00 p.m.
Saturday: 10:00 a.m. - 3:00 p.m.
Sunday: Closed

 

General

  • Where are you located?
  • Email Attachments:
  • Why won’t my hard drive boot?
  • My disk or flash drive is erased. Can I get my data back?
  • My printer’s not working.
  • All the windows on my screen are larger/smaller than usual.
  • My computer’s frozen. What do I do now?
  • I am getting a message saying I have a virus or malware. What do I do?
  • How do I prevent viruses/malware?
  • What is the Franciscan University computer use policy?
  • How do I forward my email to another account?
  • How do I get a projector to display my computer?
  • How do I clear my voicemail messages?
  • My computer is on but nothing displays on the screen (power save mode). What do I do?
  • How do I change my power settings
  • My computer is running slow. What should I do?
  • Suggestions for computer help
  • Tech Tip: The Lifespan of a Flash Drive

Students

  • I forgot my campus e-mail/resnet/lab/printing password
  • The resnet login page does not display. What do I do?
  • How do I sign in to the computer labs?
  • How do I print in the computer labs?

Faculty and Staff

  • How do I change my novell password?
  • How do I change my groupwise password?
  • How do I set up a vacation rule in groupwise?

  • How do I archive my email?
  • How do I reserve a projector and/or conference room?
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